Sip-for-Life Guarantee

We take pride in our drinkware and want you to love every sip. That is why we back our products with a limited lifetime warranty, so you can sip with confidence. If you run into a manufacturing issue or something is not quite right, submit a claim using the form below. Our team will carefully review your case and help make things right.

Warranty Support

We're here to help! This form is for warranty claims only. Looking for replacement parts or accessories? You can find those on our Accessories page.

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Warranty Coverage

What's Covered:

Workmanship Issues

Material Defects

Loss of Vacuum Insulation

What's Not Covered:

Normal Wear-and-Tear

Cosmetic Damage

Extreme or Improper Use of Product

Damage from Improper Cleaning

Modifications (Such as Third Party Accessories)

Items Purchased Outside the U.S.*

*For products purchased outside the continental U.S., refunds and returns should be made through the retailer.

How It Works

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Submit a Claim

Fill out the warranty claim form below. Tell us what's going on with your product so our design team can make it better. We require photos or a quick video of the defect to understand the problem and process your claim.
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Sip Back And Relax

Our team will carefully review your case and help make things right. Most claims are resolved within 7–10 business days, and we’ll keep you updated.
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Replacement

If eligible, we'll send a replacement component or product. If your exact product is no longer available, we will provide a suitable alternative.
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Need Help?

Reach out to our support team via the chat window or Contact Us.

Warranty Claim Form

First Name *

Last Name *

Email *

Phone *

Street Address *

City *

State *

Zip *

Select Claim Type *

Please describe the defect *

What store/retailer sold you this item?