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Are Reduce products dishwasher safe?

  • All Reduce products are dishwasher safe. We also recommend hand-washing to help maintain their beautiful finish.

Does Reduce sell replacement parts?

Yes! You can find replacement parts in the accessories section of our website. Check it out here.

Are Reduce products microwave safe?

Our products should never go in the microwave. Trust us on this one

Are Reduce products freezer safe?

We don’t recommend putting your Reduce drinkware in the freezer. Want your drink a little colder? Add some ice cubes inside (not outside).

How often do I need to wash my Reduce products?

We recommend washing your drinkware after each use to keep it clean and in top condition. Regular cleaning helps maintain freshness and prevents buildup over time. 

How do I clean the different parts of my Reduce products?

  • Separate all parts—cups, lids, and straws—before washing. All components are dishwasher safe and can be cleaned on a normal cycle. We also recommend hand-washing to help maintain their beautiful finish. Allow everything to fully air dry, including silicone gaskets, before reassembling and storing.
  • To keep your drinkware in top shape, avoid bleach, abrasive cleaners, scrubbers, or any cleaners containing chlorine.

How are your products tested?

Our Atlanta-based design team puts every product through the wringer—rigorous in-house testing, industry-standard evaluations, and real-world trials. On top of that, all our products are tested by independent, third-party labs to ensure they meet the highest standards for safety, durability, and performance. We never settle for “good enough”—only the best makes it to your hands.

Do Reduce products contain lead?

  • Reduce products are safe and always have been. We understand concerns about lead in drinkware, so here’s the truth: a small pellet containing trace amounts of lead is used to seal the insulation at the base of our products. This pellet is covered by paint and a rubber base, making it inaccessible to customers. No lead ever touches your drink or the inside of our products. We’re also transitioning to a lead-free manufacturing process. All products meet or exceed U.S. regulatory standards, verified by independent testing.

When will my order be delivered?

Most shipments within the United States typically arrive within 3-5 business days after fulfillment. For a more precise estimate, check the tracking number included with your receipt.

How can I update, change, or cancel my order?

Email us at info@reduceeveryday.com as soon as possible. Orders are often picked and shipped within 24 hours of receipt.

Do Reduce products have a warranty?

  • We take pride in our drinkware and want you to love every sip. That’s why we back our products with a limited lifetime warranty—so you can sip with confidence. If you run into a manufacturing issue or something’s not quite right, submit a claim using the form at the bottom of the FAQ page. Our team will carefully review your case and help make things right.
  • Our warranty covers issues related to workmanship, material defects, or loss of vacuum insulation. 
  • Our warranty does not cover normal wear-and-tear, cosmetic damage (like dents, scratches, chipped or faded paint), extreme or improper use of product, improper use or cleaning (including retained odors or mold buildup), modifications, accidental damage caused by product owner, discontinued products.
  • For items purchased outside the United States, please check with the retailer for possible replacement.
  • Not sure if your issue is covered? Submit a warranty claim below, anyway—if it’s not eligible, our team will do their best to find an alternative solution for you.

What payment types do you accept?

We accept all major credit cards, debit cards, Apple Pay, and Google Pay.

What is Reduce’s return policy?

  • Any unused Reduce product in its original packaging can be returned for a refund within thirty (30) days of the original purchase date. Once we receive your return we will process your refund. To initiate the return process, please contact info@reduceeveryday.com.
  • Please note that unless the issue is the result of an error on our part, you will be responsible for return shipping costs.

Does Reduce give donations for charitable causes?

As an Atlanta-based brand, we’re passionate about giving back to the place we call home. We regularly support organizations like Agape Center of Atlanta, Chattahoochee Riverkeeper, and Backpack Project through donations and hands-on volunteering. 

Where can I find product guides?

How

  • Submit a Claim — Fill out the warranty claim form below. Tell us what’s going on with your product. In some cases, we may ask for a quick video or photos.
  • Sip Back & Relax – Our team will carefully review your case and help make things right. Most claims are resolved within 7–10 business days, and we’ll keep you updated.
  • Getting You Back to Sipping — If eligible, we’ll send a replacement or a suitable alternative
  • Need Help? Reach out to our support team anytime at info@reduceeveryday.com.

WHAT’S COVERED:

  • Issues related to workmanship and manufacturing
  • Material defects
  • Loss of vacuum insulation 

WHAT’S NOT COVERED:

  • Normal wear and tear, cosmetic damage (dents, scratches, chipped or faded paint)
  • Damage from misuse, improper cleaning, or modifications (including mold on seals and gaskets)
  • Accidental damage caused by the owner
  • Discontinued products or items purchased outside the U.S.

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