FAQ

Product Information

Q: How does your product benefit the environment?

A: Reduce products are designed to be reusable to reduce the amount of plastic water bottles that end up in the landfill each year.  We purposely choose long lasting materials so you can use them over and over again.

Q: Are your products safe?

A: Reduce products are not only safe, but they are BPA free, Phthalate free, and lead free.

Q: Where can I find replacement lids?

A: We sell replacement lids and a few others on our website. For all other lids, contact us via email info@basebrands.com or by phone, (404)-600-2787.

Q: Can I put Reduce products in the dishwasher?

A: Yes, all plastic items can be placed in the dishwasher, however, we recommend that any insulated steel products be hand washed.  This helps them last longer.

 

Q: My filter stopped working.  Is something wrong?

A: Our filters have more ion exchanging resin than most.  Sometimes this resin can stick to itself and keep water from flowing.  First tap the filter against a hard surface to loosen the particles.  If this doesn't help please send us an email at info@basebrands.com.  We would be happy to send you a replacement.

 

Q: How do you dispose of the water filter?

A: Open the cartridge and dispose of the contents.  The filter housing can be recycled.  It is number 5 plastic.

 

Q: My COLD-1 lid will raise on one side when put it on the tumbler.

A: If the tolerance between the lid and gasket is tight the gasket might push the lid up on one side.  To correct this just twist the lid as you press it down.  This will keep the gasket from moving the lid up.

 

Q: Can I freeze Reduce water bottles?

A: No, when the frozen water expands in the bottles, it can crack the plastic.

 

Q: Can I boil Reduce bottles?

A: No, it warps the products. If you are having a hard time sterilizing the products, use a bottle brush cleaner with a skinny handle.

Shipping:

Q: Do you sell your products outside of the U.S.?​​

A: Due to shipping rates, we do NOT ship outside of the U.S. at this time. ​

Q: Do you ship to APO addresses?
A: Yes, we want our military service members to enjoy Reduce products too.

Q: How long does it take to get my order?
A: Upon receipt of payment, it takes about 2 business days to process and ship your orders.

Q: Can I have my items gift-wrapped?
A: We do not offer gift-wrapping at this time. But keep checking back, we may offer this in the future.

Newsletter:

Q: Do you offer discounts?
A: On occasion we offer discounts and coupons. Follow us on our social media pages for promo codes!   

 

Q: What benefits do I receive if I subscribe to your email newsletter?
A: Reduce will send you occasional coupon codes or opportunities for a discount. We will also let you know what is coming out before it hits stores. You’ll get to see it first!

Q: How often should I expect to get email blasts from Reduce if I sign up for your newsletter?
A: We will send out an email quarterly so you aren’t bombarded with too many messages from us. The email mailing list is solely to provide loyal customers with opportunities for discounts and sales, as well as finding out when we are launching something new. We also don’t sell our mailing lists to anyone. Your information will remain confidential.

General:

Q: I don’t see an item listed on your website anymore, is there a way I can still get it?
A: Contact us at sales@basebrands.com to ask us specifically if that item is still available. Sometimes we discontinue an item if sales aren’t where we expected them to be. Sometimes we may just be completely sold out. But still email Reduce, we might have one left just for you.

Q: I messed up what I wanted on my order, how do I fix it?
A: Email us at info@basebrands.com or call us directly at 770-435-7979 during our business hours. If you placed the order in the late afternoon, send us an email after business hours. We should see the email before we package up your item to ship.

Q: I am a blogger, how do I find out if I can do a product review or offer a giveaway?
A: Email sales@basebrands.com with your blog statistics as well as a link to your blog. We are pretty good at getting a response back to everyone who inquires. 

Q: What are your customer service hours?
A: Monday through Friday from 9 AM to 5 PM EST.

Q: What methods of payment do you accept?
A: Every major credit card, we do not accept checks.